Refund Policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
For your protection, we recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. Return shipping costs are the responsibility of the customer. The package will be returned to its original sender if the package has been damaged or tampered with.
Please allow 7 -12 business days for your credit to be processed after the item(s) have been received and inspected. Refunds will be issued using the same type of payment used in the original purchase.
Returns can be sent to:
DrainPanUSA.com
Attn: Returns Team
608 Marsat Court
Chula Vista, CA 91911
To start a return, you can contact us at sales@drainpanusa.com If your return is accepted, We will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@drainpanusa.com.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
Please allow 3 days from return receipt for inspection and approval. You will be notified once your return is received, inspected and whether it is approved. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, which is out of our control.
Shipping Policy:
Pricing may vary based on your final shipping destination and duties and taxes are the responsibility of the buyer. Please contact us at sales@drainpanusa.com for more information. Please allow 24 hours for a response.
All orders generally take 1-2 business days to process before they are shipped out to the customer. Shipping time varies depend on location.
An email notification with a tracking number will be sent to you once your order ships. To check on the status of your shipment, click on the tracking number displayed in the email.
You are not liable for your order while it is being shipped. All DrainPanUSA’s shipments are fully insured by DrainPanUSA.com.
We are happy to ship to Military APO, as well as FPO boxes. Please allow additional time for orders shipped to these addresses.
Shipping fees are non-refundable unless the item has a defect. Returns are accepted up to 30 days from the ship date.
